Honda Canada
Very Bad Sales Service

On the 14th of April, me and my wife decided to buy a used car from Honda. When we went there, we were welcomed in by a nice sales rep. Person whom showed us around several cars. We liked one and I asked for the final price, after going back and forth between us and her manager, we finally got to meet him. I was very straight to the point and I told him I was comparing this car to another at Subaru De Laval. He asked me to put a price on the car so I put a price that was $3000 less. The next thing I know is that we were brushed off with a yellow smile saying thank you and goodbye in a very rude and sarcastic way. I walked away kind off embarrassed, but i didn't want to do anything about it, after all he and the company lost a serious buyer.

Today, I got a follow-up call from his assistant and I told him what happened and I don't know how but he convinced me of going back today and I told him I would not come except if I got an apology from his manager. He said he wouldn't be in, but he would apologize and even throw something on top of the deal. So I go over there and i was about to buy the car, but then I find Mr. Ralph There and he made eye contact and did nothing. So I refused to go ahead with the purchase without receiving an apology. The next step is that I get someone telling me that I don't know how to speak with people and that I treated his Rep. Venissa (she denied it in front of him) and then when I asked for his boss he said that he had none and refused to give me anyone to talk to.

This is the Kind of service you receive from a sales manager at Honda so you can imagine the after sales service and what follows. Looking forward to hear your reply to my complaint.

Company: Honda Canada
Country: USA

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