Saban Rent A Car
Saban's Rent A Car misrepresentation ripped me off

I am in Phoenix for a week, visiting friends. I lived here for eight years and have been looking forward to seeing my old friends here. I went to Saban's on Monday, 1/26/04 to rent a car. I had called from Scottsdale and was told they had a "special" this week on their older cars. It was a $99/week rate.

I took a bus from Scottsdale to Central Phoenix and went to the Sabans location on McDowell (they are now at 29St/McDowell). I went in and spoke to a very young guy, I believe his name is Chad. He was very short with me. I reviewed the contract and was told that I would be charged $99 for the week, %18.5 percent tax, and $11.99 "cleaning fee". He said my total would be $137.50 for the week. I gave him my credit card and he ran it through. When he got back with my card he said that I would also need to have insurance verification faxed to him, stating that I had insurance in New Jersey.

I did that the next day. I called to make sure Sabans recieved my insurance info. This time I spoke with Nathan! He is EXTREMELY rude and completely incompetent. He explained that because I only had liability on my personal policy at home, that I would have to pay an extra $8.95 per day for insurance! The total for this piece of junk car is going to cost me at least $200 for the week!

I am not allowed to take the car out of the Phoenix area, I was given the car with 1/8 of a tank of gas, the passenger window does not work, I have been hung up on by Nathan AND Al, who is supposedly the GM. I called every TV station in Phoenix and had a call back from Channel 12. A woman named Vina called Sabans
and when she called me back she said that Al was the rudest person she ever spoke to!!!

The Attorney General asked that I file a report. I wonder when someone will finally investigate this company. I have a feeling there's a lot more to whats going on here!

Company: Saban Rent A Car
Country: USA
State: Arizona
City: Phoenix
Address: 3625 W. Indian School Rd
Phone: 6022737351

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