Honda Financial
Car Lease

I simply experienced a complete headache 3 months before using the sudden demise of my dad. He'd a Honda Accord on rent for another year and that I approached Ford Financial Solutions by what must be completed with his vehicle. The individual i handled within the a few weeks was Cameron at Honda Economic. He was really supportive and exceptionally useful in expediting this case. I had been informed by Cameron, because my dadis vehicle was just in his title that people can simply change the vehicle right into a dealer plus they might close-out his consideration. He described that using the final of the consideration that anything could be zero'd out. We decreased the vehicle down in the dealer around and closed a few documents confirming that it had been switched to Ford. Nowadays, I obtained a professional notice notice for my dad, in his title??? The notice mentioned that his consideration was in "standard" which all costs following the purchase of the automobile is likely to be delivered to him. I quickly approached the amount shown for Ford Financial and spoke to some Seth, a person support agent. Seth may be the apex of poor customer support representatives. He hung-up on me the very first time since he'd no idea how to deal with the problem. I called back instantly and somehow got him again. I expected him why he hung-up on me, his reaction was, "i thought you hung-up on me?" I had been amazed and requested for his boss, to my shock again, he put up. I called back and sadly do not recall the individual I acquired the 3rd period, however it was a guy again. This time around he'd only attitude towards me and declined to deliver me to any boss or supervisor. Then he described he does not notice where I'm approved under my dead father's consideration. I'm experiencing red now. Today, i wont rest, I did so shed my awesome at this time and wound up holding on this consultant. I'm simply shocked of the possible lack of customer support and total insufficient sincerity towards the scenario. I've attempted to discover a corporate quantity to no avail. I'm ill to my belly over this case.

Cheers Ford Financial you've created this really difficult period in my own existence a goody!!!

Company: Honda Financial
Country: USA
State: Texas

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