Bloomex
VERY poor customer servic complaint

I've had poor experiences with an online flower retailer before so I figured I would try a new one to me - Bloomex. Unfortunately that experience didn't go so well. I like the idea of ordering online since I don't have to worry about business hours/timezones, I can see a list of items and prices, etc. It's quite convenient to put in an order. That doesn't matter if your order doesn't arrive on time if at all, especially something as time sensitive as flowers. I put in an order on Thursday (8:54am GMT-7) for a Friday delivery (GMT-4 at destination) as was offered on the website. They even gave me the option of same-day but I thought that was a bit unrealistic. Friday evening came - no flowers. I called customer service - no one to take my call. You can't even stay on hold. I emailed since the website says it's their primary method of communication - no response. I finally got a hold of someone after several tries and lots of waiting with the online live chat feature of the site. They said the driver may not be there until 8pm for a residential delivery (the website says noon-5pm). So, I waited longer - nothing. I get an email finally on the next day... They say they missed the cutoff for the Courier but no revised delivery date was offered. I replied to cancel the order and get a refund. I then got a reply saying that they were unable to fill the order due to location and I would get a refund. So what is it? They screwed up with the courier pickup or they screwed up with not telling me they couldn't deliver to me? The system they use to try to keep all this together seems to be pretty bad and contacting customer service is very difficult. My advice is that if you don't live in a major city where you *might* have a chance of success, forget online flower retailers, especially Bloomex. Google for a local flower shop and order direct. Order# 1182505

Company: Bloomex
Country: USA

  <     >