Bloomex
NOT IMPRESSED with their service. - Sunshine and Smiles

I am not too pleased with Bloomex right now. I paid by VISA. Didn't get receipt from order taker as she wrote wrong e-mail address. The flowers sent to my relative at the hospital were wrong. Wrong flowers, wrong signed card - my aunt got someone else's order! She got lillies which she is allergic to - and they are a flower that is not welcomed in hospitals for their pungent smell. I contacted live chat. Took for-ever for someone to answer it. I asked Bloomex for a refund, but the flower order had to be returned to them first and they charge $9.99 to get it! It was their own delivery person's mistake! They said it "probably" will be tomorrow to go get these wrong flowers back. Meanwhile I am out of pocket and very disappointed at this whole mess. My aunt is upset that she had to get someone to put the flowers in a closet because if Bloomex doesn't get them back, I can't get a refund. I'll keep you all posted to let you know what happens...

Company: Bloomex
Country: USA

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