VIP Auto Part & Service
Ripoff Almost Killed me and my Family

I had my 1997 Ford Excursion in for a front wheel alignment in July and they made an adjustment to the left front side.

In October I brought the trunk back for a set of 4 tires to be mounted and balanced. Part of the mounting & balancing was a 12 point inspection including a front end check.

One Week (7 days) after having the tires installed the left inner Tie Rod End breaks while driving down Route I-95 in Connecticut and I lost steering.

Lucky I was able to get the truck to the side of the road without being hit or hitting something.

I called the service Dept and was told that ties rods can just break without warning. I then call Corp. Office to report this and logged a compaint and was told a manager will call me back.

After 30 days and several unreturned messages I haven't heard from anyone

I entrusted my truck to them for service and check that it is safe and thay let me drive out with a trunk that could have killed me and anyone on the road when the steering let loose

Company: VIP Auto Part & Service
Country: USA
State: New Hampshire
City: Laconia
Address: 1033 Union St
Phone: 6035284390

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