Liberty Mutual
Claims Unresponsive, No Appraiser Sent for a Full Week

I had a problem with my vehicle. I was able to get it to the dealer where I bought it and have it regularly serviced. The dealer estimated repairs at $2,200. I called Liberty Mutual and filed a claim. I asked them to accelerate claims processing since I needed the vehicle and it was undriveable and had to remain at the dealer's site until repaired.

It's been a full week since I reported the claim and Liberty Mutual still hasn't sent an appraiser to look at my vehicle!!!

I've called and talked to the claims rep five or six times. I've had the dealer take pictures of the problem and fax the pictures and the estimate to the claims rep. Nothing has moved my claim. Liberty Mutual's attitude is: sorry, we're doing what we can — which is nothing. Instead of getting an appraiser out to look at my vehicle, they've done what they could — NOTHING. The SOB's have left me without my vehicle and they couldn't care less. That's unacceptable. I pay them for automobile insurance protection. They're supposed to provide it.

And this is only a $1,700 exposure for them — with a $2,200 estimate and my $500 deductible, Liberty Mutual's exposure is only $1,700. For an auto insurance claim, that isn't a lot of money.

If this is how they deal with a $1,700 issue, imagine how they'll treat the poor unfortunate who has a significant claim.

The only rational conclusion is to: Avoid Liberty Mutual.

As soon as I can, I'll switch to another insurer.

Company: Liberty Mutual
Country: USA
Phone: 8005008061
Site: libertymutual.com

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