British Airways
Stranded us in Italy

This Airlines should be ashamed of themselves! After being Robbed in Italy with my wife and 9 year old daughter, i called BA to tell them that we had been robbed and had to head back to Florence to get new passports. WITHOUT OUR PERMISSION THEY CANCELED OUT TICKETS, LEAVING US COMPLETELY STRANDED! They said that a refund would take 6-8 weeks, AFTER 5 MONTHS OF ME CALLING THEM CONSTANTLY (huge amounts of time lost on the phone talking to people who hardly speak English) They had the nerve to refund me $212.72 from tickets that I paid $2,410.10, with no details of their accounting and how they arrived at this number. If BA is reading this My Booking # is 458329, and I'm still waiting for my additional refund! We have been loyal customers of theirs for years, with frequent international travel. NEVER AGAIN! Buyer beware! BA will screw you if they have the chance, If you have a ticket and all goes well, then good for you. If tragedy happens and you are the least bit vulnerable they will spit on you and dance on your grave. They are a perfect example of a huge uncaring corporate mentality. They do not deserve your business.

Company: British Airways
Country: USA

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