Jiffy Lube
Killed my engine

I went to Jiffy Lube in Oxnard for an oil change for my 2006 Acura MDX. 15 minutes later, my car completely shuts off and I lost power/control of the steering wheel and brakes while I was driving home on the 101 freeway. Luckily I was able to pull over to the right shoulder without getting into an accident.

After that, I immediately called Jiffy Lube. A technician came to the scene and verified that my car had absolutely no oil. Apparently, Jiffy Lube had drained the used oil from my car but forgot to add new one. The technician then added 4 qts of oil but it was too late: My engine was already completely fried. I then called AAA who towed my car to a mechanic

Jiffy Lube took responsibility and is willing to pay for an used engine to replace mine. The problem is, my mechanic has not yet been able to find a compatible used engine. The alternative would be to replace it with a new one. Jiffy Lube refuses to pay for a new one.instead, they want to tow my car to Orange County and install an used engine from Japan which according to my mechanic does not meet US standards and has no car facts. Unacceptable!

It has been extremely frustrating dealing with Jiffy Lube. Meanwhile, my car sits at the mechanic waiting for an engine.

I will never let Jiffy Lube service my car again.

By the way: They also wrote the incorrect mileage when they service (or not) my car.

Company: Jiffy Lube
Country: USA
State: California
City: Oxnard
Address: 101 West Esplanade Drive
Phone: 8052789931

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