Boston Volkswagen
Volkswagen Dealership complaints - Service

I had arranged to pick up my car at 4pm. It wasn't ready, but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even an apology; just "it's not ready". I had to go find a place on my own. The car was ready at 5.15. Still no apology. They charged $490 just for the labor, to change a battery, to change lugnuts for two wheels and for an 80K miles service. And then they left a container with highly toxic fuel additive on my passenger seat. Every time I have been to this dealership I have come away feeling humiliated and stupid.

Company: Boston Volkswagen
Country: USA

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