Les Schwab
Tires

Here are my Les Schwab stories:

1. Several years ago, my wife was hearing a scraping noise coming from the brake area. I suggested she take it to Les Schwab and have them check it out. They looked at it, removed a piece of fishing line that had become tangled in the wheel, and told her everything else looked good. We continued to hear sounds, but since they had given us the thumbs up, we ignored it. A few months later, we found out that the brakes were down to the metal and had gouged out a quarter inch deep trough in the rotor. Needless to say, it cost us over $500 to fix the brakes, instead of about $150. Obviously, the hadn't really checked anything when we took it in.

2. Yesterday, I took my truck to Les Schwab to have the tires checked. I was concerned about the wear. The tires were supposed to have been under warranty for 60,000 miles, and we had put on just under 30,000. The guy as Les Schwab indicated that, yes, it was time for new tires. When I asked about the warranty and the fact that the tires were worn in less than half the amount of miles promised, he said that because there was more wear on the shoulder, he wouldn't be able to honor the warranty. What makes my angry is that we consistantly rotated the tires, and had an alignment earlier this year. Not one time was it ever mentioned that the tire shoulders were wearing abnormally, or we would have had the alignment done sooner. The only conclusion I can come to is that they ignored the abnormal wear knowing that I'd need tires sooner, and that they wouldn't have to honor the warranty. I will patronize Les Schwab in the future.

Company: Les Schwab
Country: USA
State: Idaho

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