Engine World USA
Usedjapanmotors.com Confusing sales contract with conflicting information, totally unreasonable management re. Refunds!

If your looking for a JDM engine, you would do best to shop somewhere else. Or, if you can't find it anywhere else, make sure you understand their terms of sale.

I had second thoughts the moment after I entered my credit card info, but let it go. Less than an hour later the company contacted me for photo copies of my credit card, and possibly, I don't recall, my drivers license. I already had negative feelings about these folks, so told them to forget it, I wasn't faxing anything, and they could cancel the engine order. I ended up being screamed at by a guy I think was the owner. He said he was going to keep 20% restocking fee. I told him that was unrealistic, nothing came out of stock, nothing moved, he was out no money and was just trying to take advantage of me, and that I wasn't going to continue with the screaming match, I'd deal with my credit card company.

The short story is that he wouldn't credit the sale until forced to by Visa. He had 30 days to do so, but Visa finally had to credit the amount 40 days after the sale. 2 months after all of this he ships another engine, which my mechanic refuses. He then charges me the freight out and freight back ($250.00) for something I had cancelled and received a Visa credit for.

He then appealed to Visa and got a 20% cancellation fee put back on my account. Because his contract is so poorly written, the credit card company says they can't fight him on this cancellation charge. They were great, and gave me a courtesy credit for almost the total amount. They also agree that the $250.00 freight charge is indefensible, and are crediting that transaction.

Folks there are better sources for JDM engines out there. People who write clear contracts, and offer good service. If you must get something in used, read that contract super carefully because once he has your credit card, he'll use every trick he can to grab and hold on to your money!

Company: Engine World USA
Country: USA
Address: 1220 W 19th St Houston, TX 77008-3308
Phone: 7138639195
Site: usedjapanmotors.com

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