Mercedes-benz Usa, Llc
ML350 Radio Stopped Working After Six Years and $1,000 Replacement Quote

The sound from the radio in my 6 year old Mercedes-Benz light truck, ML350 4DR AWD suddenly stopped working. The service advisor at the American Service Center in Arlington, VA. Informed me that I need a new radio. That the radio in a $47,000.00 luxury car would suddenly stopped working with normal usage and no collision and abuse in 6 years. Even a Ford Pinto's cheapest radio last the lifetime of the car of about 20 years. I had a Ford Pinto once before whose radio lasted this long. This has to be a manufacturer's defect but the dealership states its to be expected and a wants me to pay about $1,000.00 for a replacement new radio. The manufacturer should be responsible for this, A Mercedes-Benz radio should last longer then 6 years of normal use. If Mercedes-Benz prides itself on luxury and first product, then it should stand behind its product and whatever is in its product. The manufacturer should replace this radio free of charge.

Company: Mercedes-benz Usa, Llc
Country: USA

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