Simmons-Rockwell Ford Hornell
Didnt stand behind their work, poor customer service

I had no idea what a nightmare it would be when I took my vehicle in for repair. Poor communication and horrendous customer service. I had to call each day to get an update and they kept pushing the completion date back. They didn't fix it right the first time and tried denying it. I attempted to resolve the issue with the service manager and he was extremely rude. The general manager didn't respond to my complaint.

Company: Simmons-Rockwell Ford Hornell
Country: USA
State: New York
City: Hornell
Address: 1160 County Route 66

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