Simmons Rockwell Ford Mercury
Dishonest and does not stand behind their products

This should stand as a warning to anyone interested in buying a vehicle from Simmons Rockwell, especially a truck with a bedliner.

In late January 07, I purchased a 2006 Dodge Dakota truck from Simmons Rockwell in Hornell. The truck "appeared" to be in excellent condition. Nearly new in fact. It had slightly over 9000 miles. I bought the truck and was quite satisfied with the experience. The only thing I was disturbed by is that the salesman seemed to not know trucks well, as I mentioned putting a tonneu cover on it, and he said it would hurt gas milage and I would have to remove the bedliner.

No big deal, just a salesman that is under educated... Right? Wrong!

Less than a month later, I ended up going in to have the cover put on, and low and behold, we remove the bedliner. Underneath, carnage. The bed was scratched horribly. There are at least 8 spots that are beginning to rust. Both wheel wells are dented quite badly. The passenger wheel well is dented so bad in one spot, that a hole was punctured through the well, and is rusting.

Had I waited longer, I could have potentiall lost the bed altogether. But, I figure since I just bought it, they will stand by their product.

Wrong once again. Even though I paid $1000 for an electronic rust inhibitor, they will not cover this as it was "pre-existing". Therefore, they knew the damage was there, and did not disclose it at the time of purchase.

So now I have a $1000 rust inhibitor that is considered a fraud anyway, and a bed of my truck that I have to pay for the fixing. I have spoken with 4 people at Simmons Rockwell, and even had my mechanic talk to them to try and rectify this issue. They will not work with me as I bought the truck USED and as is.

I would urge anyone contemplating to do business with Simmons Rockwell Ford Mercury to re-think your decision. If you decide to go with them due to their prices, and you are looking at a truck with a bedliner, please ask them to remove the bedliner temporarily to inspect the bed of the vehicle, as since they have done this to me, they will likely continue doing it again.

Buyer Beware and Godspeed.

Company: Simmons Rockwell Ford Mercury
Country: USA
State: New York
City: Hornell
Address: 1160 County Rt 66
Phone: 6073244444

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