Dales Truck Parts
Scott refused to negotiate, rude, hung up on me, refused to take any resposibility

I called in around July 7 and spoke with Lum regarding an ISUZU 4HE1XS engine. Got a quote and asked about condition of engine. Was told good runner and thats it. I asked for pictures and was told they were unable to provide any. They required payment upfront before the engine shipped. We sent check#578,579 for the engine and the core charge.
The engine delivered to our customer and they were very unhappy with the condition of the motor. It was rusted on the exhaust manifold really bad, Turbo and various other parts. The customers old engine had the same issues therefore he was unable to swap the parts. I called Lum on the 15th and he said they had no parts to switch with and he was going to check with Scott on replacing them. Scott would not locate or pay for the parts to be replaced. They would accept the engine being returned only. Scott kept saying you purchased a good runner, this is a good runner.

Company: Dales Truck Parts
Country: USA
State: Ohio
City: Cedarville
Address: 2891 US 42 East
Phone: 8008483589

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