Autozone
Ignorant Customer Service Rep wouldnt refund a purchase nor sell me what i needed

On July 5th I walked into an AutoZone in Stratford CT to purchase belts for my motor on my boat. This was an emergency and they had two brands a Value Craft and a Dura last both had part number 15435. When I got to the boat I put the Val craft belt on and then the dualist. Using the Alternator as the tensioner I realized that the Dura last belt was slightly bigger. No big deal, I ran the boat on one belt to get it back to my slip. Today was July 6th; I had just got out of a meeting and ran over to the AutoZone in Bridgeport CT on 300 North Ave. Not only is this place messy, but the staff is rude and takes forever to tender to the customers needs. I waited 20 minutes for service at 8:15 pm to 8:35 pm. Finally the kid on his cell phone came to help. I said I need to exchange this belt for the valucraft brand and will need an additional 4 belts so I can have a set of spares for each motor. The young man then backed off and a heavy set black male jumped in and asked what was the year and make of the car. I informed him it was not for a car but rather a boat motor. This guy then said where the old belts are, I didnt have them because I didnt need them. I knew what I needed! This guy then became ignorant and explained that he worked on boats and boat belts are different then car belts. I said dont worry about it this is what I need 5 Valucraft 15435. He went on to say he worked at Valentinos Garage in Stratford on the corner. I exclaimed back that I too work on boats, just because I had a shirt and tie this fool thought I was some sort of guy who had no clue how to change a belt let alone read the numbers off the belt. Unfortunately for him I am owner of Lobo Marine Products a company who specializes in refitting and repowering sport fishing boats. This guy refused to do the exchange and wouldnt sell me the belts I needed. He spoke loudly and down to me, dressed sloppy and finished by saying why dont you go to a boat store. This guy was beyond ignorant; I just cant believe AutoZone Hires and Tolerates people like this. AutoZone needs to hire educated individuals. I will no longer utilize AutoZone and will continue to keep my accounts with West Marine and Napa! Well in summary I went to AutoZone in Stratford CT and returned the product got the cash back and left!

Company: Autozone
Country: USA
State: Connecticut
City: Bridgeport
Address: 300 North Ave
Phone: 2033351777

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