Asurion Insurance
Defective replacement phone and no help from Asurion

We used our Asurion insurance to get a replacement phone when one of our cell phones was damaged. The phone they sent was completely defective. It is my daughter's phone and she took it back to Verizon 3 times to try to figure out what was wrong and they told her it couldn't be fixed and that it was a faulty phone. When I called Asurion to try to get another replacement, I was given the run around... Spent over an hour on the phone... Most of that time on hold, trying to take care of the situation. They would do NOTHING for me because the phone was with my daughter and not with me. My daughter lives an hour away... Has no other phone to call them from and no car to go anywhere to be able to call them... They said that was too bad, and that we would have to wait until the next time we were together and call back.

Company: Asurion Insurance
Country: USA

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