United Parcel Service
Wrong-address and damaged deliveries with no way to resolve them

I have had multiple negative experiences with UPS recently: packages intended for others delivered to my door, damaged packages delivered, automated telephone lines that do not offer options to remedy these problem, UPS stores refuse to provide any information or services to address these problems. UPS treats third parties (in this case, me) as responsible for company errors. They expect those who are victims of their errors to remedy them, re: deliver packages they deliver to the wrong address, spend time on their ill-conceived automated phone lines trying futilely to address their errors, waste time trying without success to get help at UPS Stores. UPS was once a reliable company. No more! In my professional position, I oversee a substantial amount of shipping. I will no longer use UPS and I urge others to follow suit.

Company: United Parcel Service
Country: USA

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