Brake Masters
11485 Ventura Boulevard Overcharged greatly, then did not back up work specified in general warranty

Byrons a nice guy. I wish he didn't work for this shop. I had these guys do a brake job for me, they resurfaced the rotors, and drums, put the ubber expensive ceramic pads on. Total job was $430.00I bring it back 60 days into the 90 warranty which explicity states it covers all parts and labor on it's jobs. Quote from the reciept:

"Brake Masters warrants its parts and labor for 90 days from date of repair."

So the brake job was shoddy, the pads were squeeky, generally noisy, and the brakes felt uneven, and or warped within a few days of the work being done. When I bring the car back for warranty service they say I need to put new rotors and drums on. It cost a lot of money for those parts to be resurfaced by them, and they would not stand by the job they did, if they are indeed warped. I really don't think they were, but they tend to describe the rotors and drums as something that wears down faster than a brake pad. I know much better than that. They wanted to charge me over $100 per drum and rotor for the tune of another $500. Round trip who ever heard of a $1000 dollar brake job on a japanese commuter vehicle? I had them put my tires back on and left the shop, warranty on the parts and labor completely ignored, Byron says, "Yeah, well, that only covers the brake pads." Sorry guys, you lost a customer, any referal, and will urge anyone I know in life and on the net to not visit a brake masters for anything and am considering suing small claims for the cost for the first job which was done improperly, and warranty not honored.

Company: Brake Masters
Country: USA
State: California
City: Studio City
Address: 11485 Ventura Boulevard
Phone: 8182323003
Site: brakemasters.com

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