Budget Truck Rental
Overcharged / Fraudulent Charges

Our encounter with this particular Budget Truck Rental seller was terrible, terrible and terrible. The worker called GEBRMX (the title exhibits about the contract) was impolite, unprofessional, and uncommon. You will find three factors I'd prefer to elaborate：

1）My partner reserved a vehicle online through Budget.com under her name on 04/29. Nevertheless I, was the only real driver and who taken care of the rental vehicle in the signing of the contract on 05/02. We did inform the seller really obviously this time whenever we get the vehicle. The worker GEBRMX, nevertheless billed $10 charge for extra driver without realizing people. This isn't appropriate.

2) GEBRMX attempted to drive us to buy insurance in the point-of signing contract. The buying insurance ought to be elective though suggested, however the clients possess the right to not buy insurance and believe complete fiscal obligation. He didn't understand why at-all and maintain fighting around for almost around 30 minutes till we created a telephone call straight to 1800GOBUDGET to allow a person support consultant to describe to him about the telephone the insurance purchase is recommended. Finally he decided we-don't need to purchase insurance, nevertheless the contract have been published. For this reason two insurance costs nevertheless seem about the contract.

3) After I came across this person billed $10 charge for extra driver, I delivered the vehicle exactly the same trip to evening that was 05/02, but used to do not fall the important thing within the container, since I prepared to come quickly to work next day to speak about this problem using the seller. I left the truck within the selleris parking lot, correct besides another Budget rental vehicle.

On 05/03 early each morning around 7am, I obtained a phone out of this man, stated the vehicle was getting towed. I went towards the seller's workplace in 10 moments, viewing the rental vehicle was going to be towed. Nevertheless the towing stopped after I reached the picture and passed within the key towards the worker. The vehicle I hired stayed within the parking lot after I quit the picture 8:30am 05/03.

He explained the reason the rental vehicle was getting towed was since I left the rental vehicle at another company' parking area which two businesses discussing one parking service. I had been not educated when signing the contract where I ought to park or wherever I ought to not, and there is no indicators at-all showing which parking area goes to which organization. Being an average client, with no manual, I thought that parking the rental vehicle within the same parking lot suitable besides another Budget vehicle was the best method to return it.

He used profane and vulgar language toward me, and threatening to "beat the sxxx out-of you", along with other F - words, easily don't purchase the $150 towing charge, which he curently have completed, getting extra $150 on my charge card.

4) I named their custom support, told what happen. The repetition basically doesn't care what I had been stating, stated, "your decision is ultimate, we can not create payment in this instance". I required speak with the boss, this person stated "There's no supervisor within this callcenter." What? No boss? Are you currently on a single world?

Prevent budget!!! They'll rip you down!!!

Company: Budget Truck Rental
Country: USA
State: Maryland
City: Gaithersburg

  <     >