Etihad Airways
Denied Boarding

To Whom it might worry,

Re: Scheduling research: X6RYI3; Solution Number: 607-2104563350 607-2104563351 607-2104563352

I'm writing to record the difficulty I'd to put on with Etihad Airways. I've bought the aforementioned recommended seats online at etihadairways.com. After I visited the airport to panel the trip with my loved ones (Had a baby child around), I had been refused boarding stating the last five numbers of my charge card don't fit. I attempted to describe towards the etihad worker that my American Express card had terminated and that I was delivered a brand new card. He'd not pay attention to me, I actually named American Express as well as their broker agreed to keep in touch with the flight but etihad worker refused to talk to anybody. I had been left without any option-but to guide another solution with Qatar Airways and travel that evening.

After I returned to US, I named Etihad and also the customer support explained to visit Ny office and provide the charge card and my drivers license personally. I told them that I reside in Ct which is four hours travel and that I might send them the paperwork they required however they insisted that it's their plan that I publish these personally. Therefore last Friday I got each day down and went completely to Ny. After I went there, the Etihad worker stated that there was no stage in me operating completely, when it had been not necessary. She stated that there's nothing she might do and explained to deliver a contact. I nevertheless insisted that she have a photocopy of my drivers permit and my charge card and my charge card bank claims which display that my charge card was billed and that I settled the total amount and in addition it exhibits the brand new last five numbers. Although I had been there she read aloud that which was created on my deal. She read that quarry was a established case of scam. Etihad Airways may be the one, who got the cash from me and refused boarding to get a problem which was not mine plus they contact me scam?

Company: Etihad Airways
Country: USA
State: New York
City: New York
Site: etihadairways.com

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