Etihad Airways
Worst possible service

Hello, I am a frequent flyer and I have had the worst service experience with Etihad.

I was denied boarding Etihad flight as my passport was under my maiden name and ticket (and green card, drivers license, marriage certificate all other documents that I showed them but still..) under married name. So I purchased a new ticket from Etihad at Chicago airport under my single name on full fare. Older ticket has still not been refunded.

Now that I have changed my passport to reflect my married name, I need to change my ticket to also show that so I can use the return leg of this flight. My old passport has also been voided since I have been issued a new passport. The Etihad customer service says I can't travel now because the *Policy* does not allow name change under ANY circumstances. I have the copies of both passports, both tickets but still no luck in convincing them. Talked to their supervisor who mentioned she can't touch the computer systems and she can't even escalate my request to someone... I am amazed by how script based they are... There is no element of understand customer problem even at the supervisor level. This is my last time flying Etihad but for this time... What should I do???

Company: Etihad Airways
Country: USA
State: Washington

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