EasyJet
Poor Customer Service

In the middle of all the volcanic activity, I am unable to fly to the UK to take my Easyjet flight to Barcelona.instead of waiting for Easyjet to maybe or maybe not cancel the flight (in which case, I would receive a refund) I decided that I would cancel my booking myself, pay the cancellation fee and at least mitigate some of the financial damage. However. I cannot call from the customer service numbers from the United States and Easyjet doesnot provide an international number for US callers. As of today 4/20, they don't even have a contact numbers page on their website. (perhaps they removed it due to all the people calling regarding the volcano.)

I cannot cancel my booking on the website, I can only change the flight, or change my name.

I cannot email Easyjet, as their login page boots me out, telling me that my login is invalid/cancelled, EVEN THOUGH I HAVE LOGGED IN to manage my booking.

So, due to Easyjet's inaccessibility, I cannot cancel my flight. Which means, that I will forfit the entire flight cost, as I only have until 2 hours before the departure to cancel it.

I am a web savvy, constant traveler and I find this kind of lack of customer service verging on criminal. I understand that with all the travel disruption that they are probably overwhelmed, but that does not excuse making themselves inaccessible to their paying customers.

Easyjet. Stop charging people to call you. Make your "Manage your booking" options online useful, and get an international phone number for your international customers.

I am so frustrated

Company: EasyJet
Country: USA
State: California
City: Los Angeles

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