EasyJet
Bad customer service

Easyjet has recently cancelled my flight without any explanation.in their e-mail they said they stated that they grant a free transfer to another flight on the same route within 30 days of the original flight date. Hence I have attempted numerous times to change the flight to another date. Now, here is the dodgy part: When I choose any of the 'available' flights (which are perfectly fine if I connect anonymously and try to purchase for some exorbitant price) for the week 5-11 January I face some type of error (there are no available seats, etc.), always refusing my attempt to get my rightful free transfer.in short, they are explicitly refusing to give me a seat on the flights, which are available to other paying costumers for very high prices.

So, I send them a couple of e-mails asking for help, I get no reponse. I try to find a local customer support phone number but there is none! I try to call the central customer relations number (08712 88 22 36) many times, holding on for 15 minutes hoping to talk to a customer representative but nobody ever picks up this number.

I cannot help but conclude that EASYJET has no grasp of the concept of customer services. I can understand that the service quality on their planes are lousy due to the low prices. However, the unacceptable service quality exceeds the flights and seems to be their 'company' motto for ripping people with the aim of maximum profit.

If you buy an Easyjet ticket in the future, think twice. They can always cancel the flight at the last minute and then refuse to answer any calls or e-mails. I am a student and now I have to buy a new (and now 'last minute') ticket from another airline for loads and loads of money.

This is ridiculous, this is shameful...

Company: EasyJet
Country: USA

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