Virgin America
Unpleasant Experience

Booked Virgin America for the first time for the promise of video games, movies, TV and internet on our trip from LAX to JFK and back again. Paid a little more than American for this, but much more with the added baggage fees and fees for movies, internet, etc.

The plane was very crowded and cramped. There were 4 bathrooms, 2 of which were solely for the use of first class passengers (total of 8 people!) while the whole rest of the plane had to stood in line for the 2 remaining bathrooms in the back. This line reached from the back to mid-plane and lasted the whole 5 1/2 hours! The people in this line, including kids, people with babies and the elderly were constantly pushed aside by rude stewardesses attempting to get down the aisles themselves.

When drinks were finally served, 2 1/2 hours into the flight, my young son asked for the whole can of sprite instead of just a cupful, as he was parched by that time. He was told by the stewardess that he could not have the can because they did not have enough for the flight.

Overall, it was a very uncomfortable and frustrating experience which our family will bypass next time by flying a different airline

Company: Virgin America
Country: USA
State: New York

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