Villa Marina Union 76 Gas Station
Tried to overcharge my son for auto repair

My son, who is 20, called AAA on 3/31 to have his car towed to his mechanic in Venice. My son thought he had a broken water hose. Through AAA, Union 76 sent a truck to tow him; the driver told my son since he was a valued member of AAA, he could get a better deal with Union 76 mechanics. He agreed. The driver brought him to Union 76, and my son told him that he thought it was simply a broken hose. They asked him to sign a sheet, with a price for $45, and told him it would take about 30 minutes. My son thought they meant to fix the car. After 30 minutes, they informed him it would be at least $500, with probably more stuff to be fixed. My son was confused because he thought he was paying $45 for a new hose. My son called me, and I called AAA. They were very helpful and called the 76 Station to take my son to his original mechanic. The 76 Station would NOT let my son leave without paying $43. Nothing was fixed. I called Union 76, talked with Kevin, and got the runaround... They need to charge an assessment fee before looking at the car; he took no responsbility for the driver, indicating that he wasn't en employee. This was an obvious ploy to charge my son whatever they could. My son took his car to his mechanic in Venice, who assessed the cost to be $300. Kevin refused to give my son back his money. Union 76 tried to charge my son more than $540, an overcharge of about $240. No one should have to go through this abuse.

Company: Villa Marina Union 76 Gas Station
Country: USA
State: California
City: Marina del REy
Address: 4300 Lincoln Boulevard

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