Don Rosen Audi Wynnewood
Service rip off

My 17 year old son went to Don Rosen Audi Wynnewood when a maintenance light on his 2001 Audi A-6 lit up on his dashboard. When he went to the Audi dealer (Don Rosen) they told him that his water pump was leaking and so was the hose leading to the water pump, which they wanted to replace. They also recommended replacing the timing belt. The water pump was to cost approx $1,200 and the hose around $230. They didn't give me a price for the timing belt but indicated that it would be the most expensive of the lot. These would be very common replacements after 90,000 miles except for the fact that the water pump, timing belt and even the hose was just replaced less than 1,000 miles ago. They charged me $129 for this misdiagnosis and tried to rip me off for thousands more!
I took the car back to the mechanic who replaced the water pump and timing belt who found that the $2 clamp that held the new hose to the new water pump had broken which had caused the sending unit to come loose and created an obvious leak, obvious to anyone except a "trained" Audi technician? Don Rosen had "thouroghly gone over the car" for this $129 charge, yet my mechanic found the broken clamp leading to the water pump in less than 3 minutes. Needless to say the car was fixed (no charge) and when I questioned the service manager at Don Rosen Audi regarding the BS we recieved the day before he really had no legitimate response for trying to rip us off. Beware of don rosen audi!!!

Company: Don Rosen Audi Wynnewood
Country: USA
State: Pennsylvania
City: Wynnewood
Address: 323 East Lancaster Ave
Phone: 6106493200

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