United Airlines
Excessive flight costs for surfboards

I had been billed $175 for examining my surfboard (california 7-feet in a padded travel carrier) from Honolulu to Bay Area. To include problems for insult, my panel was seriously broken on the way—broke ("flexed") over the terrace of the panel about 2/3 up in the butt, and also the tail killed aswell. I applied to whine concerning the $50 billed in decades previous, but $175 is extreme. Surfboards are certainly awkward, big and prone to harm, however they will also be relatively gentle and damage (specially the type of damage my panel continual) is simple to prevent. The UA consultant in the luggage state explained that I really could not document a state with him, declaring the only location for it was online. He stated the harm wasn't UAis obligation despite receiving me $175 for this "support." And despite numerous telephone calls to UA within the aftermath of the BS—each closing having a guarantee in the UA consultant that somebody from UA could be receiving back again to me to assist me solve this problem—no body has answered.

Company: United Airlines
Country: USA

  <     >