BP Gas Station
Rude Clerk and Manager After Card Reader Failure at Pump

I'm a regular customer I always put gas there because is close to where I just moved they always have 3 or more employees working and theres always a HUGE line I always have to end up going inside because there credit card machine never works outside for me so today I switch to a different pump I did all the process of the c/c and it always says see cashier so there I have to walk over inside where theres a HUGE line and theres 3 employees and only one in the register

I ask the young guy thats was just standing there without doing nothing that what is the purpose of them having the option to pay with my c/c outside if it never works? His answer to me was that he has no idea why I told but this is all the pumps cause I have try different pumps and they all say see cashier and he answers back to me with a very cocky attitude well you must be putting the wrong zip code or you dont have any money in your account thats not very respectfull of you I said I do have money in my account and I am placing the correct zip code then he answer well I dont know you will have to pay inside then I said ok let me have 10 dollars of gas on number 2 he goes yeah when you do the line I said after I been out there in thats pump I have to do a line of ten people and he says OH WELL.

I ask for a manager she comes out and says yeah what happen I explain to her my situation and she says you must have done something wrong out there and I tell her the have experience working at the racetrac gas station and I know what im doing out there in those pumps she goes oh well then theres no such thing for to fix those c/c outside thats no our responsibility but very rude I her you know you guys have poor customer service and she says in spanish oh if we have poor customer service then why dont you put gas where you work at that not rite of you I said to her I asked her for the corporate phone number and she laughs atme and say theres no such thing a corporate numberand I ask for name and she laughs again and say my name is martha and whats yours with a very cocky tone..

I feel really bad for other people that walk and get treated so disrespectful by these employees

they have no customer satisfaction whats so ever!: (

Company: BP Gas Station
Country: USA
State: Florida
City: Cutler ridge

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