Citgo
Disgusting, yet, creative scam

I just filled up at a Citgo gas station on 1527 SW 13th Street in Gainesville, FL. The first pump I went to had a tag that said 'don't lock pump in or it will overflow.' I didn't want to deal with that so I checked all of the other pumps and they didn't have the aforementioned tag, so I figured it was safe.

I put my pump in and locked it, and waited in my car as it filled up. I was texting a friend till suddenly I hear the dripping of gas on the ground, and low and behold, that pump was overflowing. It filled up about 2 gallons more than my tank can hold.

The Citgo had signs for new ownership, grand opening, etc, so I figured they would be understanding of my situation considering there was no tag on the pump. I mean why put a tag on one pump and not the others if they all (or at least mine) had the same problem? He gave me some BS about pumps and sensors blah blah, acting like I was a total moron, and when I say 'why don't you put that same tag on this pump' he said nothing. When I asked to be reimbursed for the extra gallons that his faulty pump filled up in my car, he said no. Way to run a business. Then it dawned on me: this was all a scam.

He could have put tags on all of the pumps, but he didn't. I mean hell, he could've at least said 'ALL PUMPS HAVE THIS PROBLEM' on the one tag that he did end up putting on one of his 8 pumps, but he didn't.in this day and age, gas is so expensive that every person that goes there will have overflowed their car pump by at least a gallon, and thats an easy 3-6 bucks extra made from every customer that goes in. He said it was my fault for not being next to the pump, but then I said 'why do his pumps have the lock mechanism if it's going to overflow anyway' and the moron had nothing to say. This is a disgusting way to start a business, and I never like to get in the way of someone's business venture, but whatever happened to making money the right way, with simple, good customer service at the very least? It's sad, I hope no one goes to that gas station ever again until they at least man up and put tags on all the pumps.

Company: Citgo
Country: USA
State: Florida
City: Gainesville
Address: 1527 SW 13th Street

  <     >