Infiniti of Chantilly
Dealership broke my sunroof

I really could hear some form of free dirt (seemed just like a stone) moving around in my own sunroof when I was operating. I slipped my vehicle down in the Infiniti of Chantilly dealer so that they might identify the issue and take away the dirt. I anticipated when I experimented with start the sunroof myself (utilizing the power sunroof switch) that it'd probably jam on whichever dirt was within the sunroof.

However, the Chantilly of Infiniti support specialist unwisely thought we would do precisely that - make use of the power sunroof switch to start the sunroof and "identify" the issue. This triggered the sunroof to jam available and cause lasting harm the sunroof course. They needed me to pay for $2,300 to displace the whole sunroof device otherwise consider my vehicle back having a damaged/nonfunctioning sunroof. I find the latter choice. I've required the Chantilly of Infiniti dealer substitute my sunroof device free of charge. The overall director, Ken Smith, responded he has "figured your condition isn't with Infiniti of Chantilly. The harm to the sunroof was completed just before you buying your automobile from whomever you purchased the vehicle."

Obviously, Mr. Smith isn't any greater diagnostician than their own support division workers since the sunroof was clearly operating after I slipped it down for support since their own specialist could start the sunroof utilizing the power sunroof switch... And jam it available about the dirt stuck inside.

And So I slipped my vehicle down for support at Infiniti of Chantilly having a request them to get rid of the debris in the sunroof unit since I did not want to buy to trigger any issues or jam the system, but rather of eliminating the dirt, they smashed the sunroof and also have determined they're not responsible.

Company: Infiniti of Chantilly
Country: USA
State: Virginia
City: Chantilly

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