Wells Fargo Auto Finance
Collection Practices

Millions of people in this country are struggling and have the same story I do, just like me, lost a great paying job, found another one but just enough to get by. Before I even lost my job they charged $2000 or so worth of insurance because they didn't have proof of my insurance coverage (strangely this happened after I did a refinance loan with them). Took 3-4 months to get that straightened out and then I lost my job. I called and would explain over, and over, and over, my situation and do my best to make arrangements that were realistic given my drastic decrease in pay. I thought at first that they were fairly willing to work with me, but they still kept calling, and each time I would explain, and they would tell me they had no record of that. I set up over the phone payments, and on the second payment called to see if I could cancel it and send payment (on my own) a few days later due to a delay in my pay, was told ok. I made my payment as promised, and they went ahead and sent theirs in too, thus putting my bank account in the red. They offered no explanation, no help with the fees inccurred, and said there was nothing they could do. I am making my utmost attempt to get current but they continue to call relentlessly, leave nasty messages, and claim "we have no record of that." The government went to great lengths to bail out the banks but when American citizens suffer the banks won't help us. I'm glad to see my tax dollars are put to good use.

I know I will get through this eventually and when I'm in a better position and Wells Fargo is looking for customers, they'll get my "not so nice finger"

Company: Wells Fargo Auto Finance
Country: USA
State: South Dakota

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