Motor Movers Spain
Total Removal Spain Destroyed my Ca

In July I contracted Motor Movers Spain to transport my prized PT Cruiser Cabriolet from Spain to the UK. When
their agent arrived on July 4th I filled in the necessay documentaion
giving Motor Movers Spain the sole authority to transport my car to the
UK. I was told upon collection that it would delivered to my UK address
on the 12th of July. With assurances of a professonal service and
guarantees of care I relinquished my Cruiser to Motor Movers Spain and
arranged my flight back to the UK to ensure I would be at the delivery
address when the car arrived. The Car that was collected by Motor Movers Spain The
car did not arrive on Monday the 12th of July as Motor Movers assured
on collection. I then contacted Motor Movers to find out what was
causing the delay, they did'nt even have the courtesy to call and tell
me that there would be a delay. Motor Movers then informed me
that the transport lorry was not in a roadworthy condition and would
have to be repaired before I could have delivery. This work would cause
a delay of approximately 7 days and I would have to hire alternative
transport at my own expesne. Not good and rather annoying. Not the, "high standards of customer service" they claim on their website and what they had led me to expect. The Car that was delivered (dumped) by Motor Movers Spain three weeks later.
This Motor Movers Spain's driver's idea of, "a little oil or
something". Corrosive fluids that are full of metal filings and a
dented door. My car is ruined. Another 7 days
passed when I receive the call that my PT Cruiser Cabriolet is about to
be delivered. Not from Motor Movers but from an unknown transporter (BKW Euro Logistics) who
was asking me if I knew if there was a jet wash near by. Why I asked
him my suspicions aroursed. Only to be informed that a little oil or something had leaked from another vehicle onto mine while on the transporter. "Not onto the canvas roof" I asked. "I dont know" came the reply. Obviously lying and I knew at that point something was seriously wrong with my car. The
Canvas Hood and passenger door saturated with corrosive fluid the hood
seals are already starting to corrode. Thank you Motor Movers Spain! The transporter arrived and it was instantly obvious that it was substantially more than, " a little oil or something."
With much apology the driver, Billy, explained that he had been
sub-contracted without my permission or knowledge to deliver the car by
Motor Movers Spain. Even
the aerial is corroding and oxidizing in the filth and look at the
fluid that has saturated and destroyed the hood and passenger door I
was absolutely gutted. The car was covered in not only corrosive fluid
but also rust, metal debris and what looked like metal filings. All
from the 15 year old heap that was parked above it on the transporter.
The hood was saturated and the fluid had filed the passenger door, was
rotting all the seals and had even melted the window wipers. What a condition to deliver a car. I hope Motor Movers Spain are proud of their work! Luckily
my brother was there when Motor Movers Spain's sub contractor dumped my
Cruiser in the local High street and helped me move the car to my
house. The boss of Motor Movers, John, would later claim that he had
delivered my car, but I am sure you will agree dumped is a much more honest description for a vehicle in this condition. The
Headlights are etched and fogged in the corrosive fluid. This is
Professional car transportation according to Motor Movers Spain. More
like car vandalisim in my book. Billy the driver
then jumped into his cab saying that he would forward the insurance
details as unfortunately he did'nt have them to hand. Most professional
transporters would, I would have thought, had such information to hand.
But not so with Motor Movers sub contracted driver. I later
contacted "John" at Motor Movers Spain requesting insurance details to
allow me to have the damage assesed and corrected. I was shouted down
and told by "John" of Motor Movers Spain that, "These things happen, you will have to learn to live with it" and
that he was unable to give me the insurance details as, you guessed it,
he did'nt have them to hand. Motor
Movers Spain refused to return calls and emails and prefered to
ignore the damage, stress and inconvienence they have caused. Only after creating a blog 6 weeks after the fact and out of sheer frustration did he contact me and provide insurance
details, making threats and hurling verbal abuse over the
telephone at both myself and wy wife.

I am however still waiting for my car to be fixed nearly 6 months later
and the insurance company just keep fobbing me off claiming that they
are still waiting for more details from their Principal.
Look
a the photographs of my car and ask yourself would you entrust your
runaround, as Motor Movers Spain put it on their website, let alone
Bentley, Ferrari or Porsche to a company that considers this an
acceptable condition to deliver someones pride and joy. Dented, rubbers
and seals corroded, tyres breaking up, saturated in corrosive fluids,
covered in rust and metalic debris and scratched paintwork and then refusing to fix it.

Company: Motor Movers Spain
Country: USA
Address: Nave3, Polingono Ind El Canadon, Fuengirola
Phone: 951260262
Site: carshippingtospain.com

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