Sears Tires and Rims
Defective Product

We, couple, bought wheels, wheels, and guarantee in the Sears Auto Service Center. Following a month or two, the tires began developing pockets privately. We were informed in regards to a greater tire, settled the distinction associated with use, and got the proposed tires. A couple of months later a tire started going level. It seemed to possess a gradual trickle since despite the fact that we place atmosphere inside it, it'd move flat a couple of days later. We got the tire back and were informed they could not find something wrong. The tire was re-filled and we were informed that it ought to be good. A couple of months later, the tire began going flat again. We toook the tire back and was informed the there is garbage within the bead. The tire was re-filled and we were informed that it had been set. A couple of months later, the tire began going flat again. We got the tire back. Once the support workers discovered the issue, one of these stated, "Oh, this free." Despite the fact that we bought the guarantee, it appeared enjoy it was useless. These werenot likely to create anymore money-off people therefore it was not essential. We were subsequently informed the wheels were bent and there is nothing they might do for all of US. We were informed that there is no supervisor available. We returned 24 hours later and talked towards the store-manager. We quit the vehicle and waited on the phone. Whenever we did not get a phone, we simply returned towards the shop and we were informed the supervisor had quit for that evening. They offered us the secrets and we questioned when the tire was set. We were informed the supervisor stated that there is decay within the edge, he submitted it along and also the tire was re-filled. They informed us they genuinely believe that it had been set. Per month or less later, the tire began going flat again. It requires lots of time-out of your day, time-off from function, and energy to keep returning to some shop simply to discover the issue remains. Every time, I really hope they've discovered the issue simply to be dissatisfied weeks later. I rely on my vehicle to move my two-year old child and also to reach function. I've needed to abandon my vehicle in the home to visit function due to a flat tire. We can not feel safe-driving around town however alone outoftown. I created a criticism to a different online division and was answered to that particular the store-manager might contact us in two times. It's been per week and we still haven't seen from him. This isn't the support and quality that I'd developed to understand from Sears. We were devoted clients of Sears since we thought the support, quality, and client service was great. I bought windows for my house, devices, apparel, garden equipment, family products, etc. From Sears. Today I'm being handled as if my pleasure means nothing. May I please get a reaction from somebody that's likely to assist me.

Company: Sears Tires and Rims
Country: USA
State: Florida
City: Tallahassee

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