Ford Motor Company
RV Warranty Not Worth the Paper It's Written On
- 01-27-2000
- 2
On June 1,1999, after recently retiring, my wife and I purchased a 1999 Pace Arrow Vision from K & C RV, Inc.in Longmont, CO. We had looked for an RV for over three years and our decision to buy the top of the line gasoline model hoping for quality was not a snap decision.
Almost immediately we noticed the RV seemed sluggish when first beginning to move but not being familiar with this type of vehicle we thought perhaps it was the nature of the "beast".
Well, to make a long story short, the condition worsened until at times it would not go into gear at all. The first part of August we made an appointment to take the RV to the nearest authorized repair shop on August 18. They had the RV in their shop from August 18 until Sept 15 but were unable to properly repair it. The repair shop made some adjustments so we could take the RV on a long-planned trip to the East Coast but our trip was less than relaxed for the transmission continued to experience problems.
On November 15, we returned the RV to the authorized repair shop and it has been there ever since. Ford is unable to repair the problem that continues to make this vehicle unuseable and bothr Ford and Fleetwood (maker of the coach) have continued to stonewall us — never returning calls, instructing the repair shop personnel not to call us and just generally neglecting to honor the warranty which accompanies this very expensive vehicle.
We met with the customer service representative for Ford from Denver, CO and he asked for two weeks to resolve the problem. That was two weeks ago and we have heard nothing from this individual. It appears as though our only option is to hire and attorney and proceed with a civil action. When a consumer buys an expensive item like this it seems like a total sham to have to hire an attorney and spend even more money to force a company to honor the warranty they provide at the time of sale.
If anyone has an suggestions for us, we would be very grateful.
Company: Ford Motor Company
Country: USA
State: Michigan
City: Dearborn