Greyhound Bus
Extremely Poor Customer Service

I'd experimented with buy a ticket online, which may charge around $14.00, but Greyhoundis host wasn't operating correctly, and that I could not get my solution.

I then called greyhounds telephone number to purchase my solution, and informed them the website wasn't functioning. They explained that I'd to buy my solution within the telephone, but I'd currently be billed one more $6.00 to get a phone purchase. I told them the cause I'd desired to purchase online, was that I really could avoid spending the additional charge. I inquired easily might be returned the additional quantity on my charge card, because the issue was an internet site one in the end.

They stated that I'd need to spend the extra cash within the telephone, then contact the client support department later to get a return.

After purchasing the solution, I named customer support (during non-peak hours, and never about the weekend). I had been placed on store for one hour. I quit for that day and named again 24 hours later. A day later I waited 2 HOURS!!! WITHOUT RESPONSE from those idiots.

I had been essentially calling from the entire primary of finished (a $6.00 reimbursement isn't this type of large package), however the reality of the problem is, is the fact that I had been guaranteed that money-back, WITH NO ONE CAN HELP ME. The solution buying department demands the customer support quantity I named may be the just one accessible, which I've to keep seeking to get a reaction.

DON'T USE GREYHOUND PROVIDERS!!! I guess should you had NO additional method to circumvent, then utilize them... But please exhaust other choices before selecting them. Consider that you simply have bought a solution worth much more than mine, and also you require a reimbursement...

You may aswell hug your hard earned cash farewell!!

Company: Greyhound Bus
Country: USA
State: Texas
Site: greyhound.com

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