Harley Davidson
Bad Service

On May 5 I traded my 2001 Road King in on a new show room 2009 Street Glide.

Since I had just turned 56 and was celebrating my 43ed year of riding motorcycles. I decided to do it up right and get what I wanted. And figuring that this was going to be my last Harley before I retire I went hog wild and had the stage 4 kit put in by the dealer so that it would be under dealer warranty.

What a mistake that was. Since May 5 the bike has been in the shop every week except the first week.

That is to say that from May 5 to today June 25 I have had the bike at my home and rode it for a week.

The bike I was told has a glitch with the security system that won’t allow it to start near walls, and or metal buildings, or electrical systems.

I was never told by the sales person that this was a common problem with some of the newer bikes.

The Irony is that the owners manual also stats this.

I can not believe that Willy and the boys at Harley allowed some dumb engineer design such a piece of crap. Have they forgotten that the world is surrounded by cars, trucks, metal buildings and that over 90 % of the cars, trucks and even buildings have electrical gadgets on them.

To design this and allow to go out to the public is so wrong.

So now my bike is back in the shop again which means that this month I was able to keep it at home and ride it for a week..

The Legacy tech now tells me that Harley told him that the problem is in a electrical harness that is back ordered.

I have owned several Harleys in the last 12 years and this is the first time I have had so much trouble with a bike and or a Harley Shop.

Had the sales person told me about having to push the bike around to find a sweet spot to start it up

I would have kept my Road King.

Last week I took the day off from work to see what was going on and they actually found some communication error codes.

The Tech messed around with an electrical connector. And I was able to ride the bike home so that it would not start again.

I am starting to think Lemon Law.

What has happened to American Engineering and customer service?

Ole Dog

Company: Harley Davidson
Country: USA
State: Texas
City: Odessa

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