Harley Davidson, Zanotti
4 year warranty not recognized, possibly damaged the bike in their shop Ripoff

In July of I purchased my first motorcycle, a 2005 HD XL883C, after taking the training course. I enjoyed learning to ride my new motorcycle and became quite the enthusiast. I bought t-shirts from dozens of Harley Davidson Stores in many states and received the Owners ring as a gift for my motorcycle. Even maintaining my membership in the Harley Owners Group.

In June of this year after keeping the motorcycle in a locked garage all winter, I went out to start it. After several attempts and it blowing fuse after fuse, I decided it should go to the repair shop. I called the Hog membership and had the bike towed to the dealer that I bought it from. Knowing that I had a 4-year warranty on the bike I was sure this would be a minor setback. The following day I received a call from the service manager (Bob). His first statement was who had this bike apart? I assured him that no one had, but he was adamant. Stating that when he put the diagnostics on the bike it came back as a problem with the speedometer. Which by this time had a dent on the outer rim. (It was not there when it went to the shop.) I agreed to have him repair the bike and asked him to inspect it also. He told me this would not be under warranty as the bike had been tampered with, but that he would make some calls and see what he could do.

A week later the bike was done and I picked it up. The bill was $333.53. He gave me the speedometer, which did now have a dent on the rim and some of the prongs inside were bent. I paid the bill and left. Halfway home I realized, there was no current inspection done on the bike.

After thinking about this and knowing that the bike was not tampered with, I called the warranty company. They gave me an number to Harley Davidson Service. I called them and talked to a female, she would not give her name. She listened to my story, then called the dealership and got Bob on the phone. When she came back she was extremely insistent that I had tampered with the bike and there is no other way that this could have happened. She says that the bike would not have run the way it was and I was responsible.

I never had a problem with the speedometer, I never took that bike apart. And it went to the dealershop without a scratch or a dent anywhere on it.

But it came back with a dent on the outer speedometer ring and bent prongs.

After writing a letter to the President of Harley Davidson, I received a call from someone, again from the Harley Davidson Service Dept. He said to me that the dealerships are the "eyes and ears of their company and they stand behind the dealership."

I am a 50-year-old single mother. I would never have taken that bike apart or allowed anyone else to. The motorcycle had only 1800 miles on it. And was purchased with a 4 year warranty with 2 years still remaining.

After feeling that I have been called a liar by Harley Davidson by three separate employees, I have put the motorcycle up for sale and all my merchandise into a plastic bin. I can not promote a company that does not support their customers.

Company: Harley Davidson, Zanotti
Country: USA
State: Pennsylvania
City: Butler
Site: harley davison.com

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