Emirates Airlines
Pathetic customer experience lead to distress

Our parents flew Emirates from Mumbai-Dubai and Dubai-Bay Area. They'd probably the most horrible connection with their existence. I'd never suggest Emirates to anybody traveling from India to US, especially.

Once they reached Dubai Airport, their trip was overbooked with no additional choice available these were delivered back house with a boarding pass for that following day. Payment for this:- a totally free one of the ways ticked from Dubai to SFO. Given that we reside in Mumbai and go SFO, this solution is ineffective for all of US. The solution is non transferable and also to be properly used inside a year. Again-this isn't likely to occur. Therefore it is like receiving no payment.

24 hours later they boarded the trip but their baggage never arrived in. All 4 bags were dropped. The luggage was shipped house 24 hours later delayed during the night. For 2 times, my parents were left without any clothes. For this, they didn't actually pay. They held providing us numerous customer support figures which were dealt with by callcenters in India and every quantity we named offered us another quantity to contact and have for luggage standing or payment.

The team about the airport was rude and didn't handle people nicely, despite it being their particular problem.

The trip is MORE COSTLY than different airlines and we experienced that people are spending to become bothered. Wouldn't suggest.

Company: Emirates Airlines
Country: USA
State: California
City: Fremont

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