EuropCar
Roadside Assistance/Customer Service

After hiring an automobile from Europcar to get a week in-May the vehicle stalled about the alongside the final evening. We attempted for 5 hours to keep in touch with someone within the roadside assistance division. We were constantly hung-up on or placed on store. Lastly at 1 A.M. A tow vehicle picked us up. Whenever we got towards the tow vehicle owners store europcar informed us these were not accountable for something. It'd be as much as us to obtain back again to our apartment. We got a cab for 200 euros back again to our apartment. 24 hours later europcar chuckled at us when questioned exactly how we were designed to return to Rome. It got us 400 pounds to obtain back again to Rome. It cost $300 in telephone calls to cope with roadside assistance. Whenever we came that morning in the Rome airport europcar workplace we were informed it had been Sunday and nothing might be completed. We submitted a and desired our cab cost returned as well as the 8th day costs of the vehicle rental because we did not possess the vehicle for that 8th time. I've attempted repeatedly to make contact with Europcar. They don't reply emails and certainly will not reply the telephone. A few months after returning property Europcar required cash out-of my charge card bill for that tow vehicle, gasoline, and specific costs. They've the toughest customer support. How they could state on the site that they can look after you wherever you're. And every German we achieved informed people not to rentacar with Europcar.

Company: EuropCar
Country: USA
State: Alabama

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