Walmart
Transmission ruined after paid service never checked transmission fluid

Walmartwalmart Store#1064 the transmission in my pickup was ruined because walmart never checked the oil in like I paid them to do LENOIR, North Carolina...

For several years now I've had my truck serviced at walmart. I got the most expensive service because it coverd everything that a service should, including checking the oil in the transmission. About six months ago the transmission started to make a whining noise. A couple weeks ago I went to the beach which was 250 miles it started to make a loud grinding noise on the way home. When I got home I checked the oil level it was almost completely dry of oil. I added oil and called walmart.

They said to bring it up sp they could check it. When the service man went to check the oil level he didnt even have a wrench to fit the oil plug. He told me himself he had tried to get the managers to get the tools to fit these plugs, and they refused. So he rigged up something to get the plug out. He checked the oil level and it was full then since i had added oil to prevent further damage.

He was then instructed to ride with me to check the damage. When we came back he told the manager that the transmission was bad. They told me they would turn it in on their insurance. Their insurance company called me and said they would not honor my claim because I couldnt prove it was their fault. A rebuilt transmission is going to cost me between $2300. To $2800

Company: Walmart
Country: USA
State: North Carolina
City: Lenoir
Address: 845-R Blowing Rock Blvd
Phone: 8287540763

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