The Warranty Group
The Warranty Group won't pay what they should - MaxCare (3rd party warranty through CarMax)

I purchased an extended warranty for a truck I purchased at CarMax. Shortly before my agreement expired, the transmission went out. My mechanic called them, they sent an inspector out (hoping to deny the claim on the basis of presumed negligence), and, as keep an impeccable service schedule, they had no choice but to honor the claim. Against the shops recommendation, they sent cheap, inferior replacement parts rather than GM originals. Lo and behold, the tranny failed two months later.in the meantime, my agreement had expired. They agreed to fix the tranny again, but refused to reimburse my towing and rental car costs. True, the agreement had expired, but the second breakdown stems directly from cheap parts they sent the first time. Their responsibilty, they should pay for it. I have e-mailed them and called the 800 number, but keep getting the runaround from their less-than-friendly CSRs. I am not giving up, and will keep hounding them until I get some sort of restitution. Folks, if you're considering an extended warranty, DON'T buy one from the Warranty Group. And find out if they are the warranty company being used if you are purchasing products from a 3rd party (CarMax, Best Buy, etc.)

Company: The Warranty Group
Country: USA

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