Henery Curtis Ford
"hansel Ford" DECIPTION, lies, playing stupid, dishonest

Prior to purching my 2003 ford expedition the general manager agreed to repair the air conditioning if we bought the car, when we schidualed our repair it was not fixed and we were told that we had to pay 1000$ to get it fixed. I met with the manager who told us he couldnt find our paperwork (which we never recived) and that there was no record of our agreement. Keep in mind that this is a "certified Pre-owned vehical" which before leaveing the dealership under goes a 150 point inspection, air conditioning being one of them. Before we purchased the SUV the salesman told us it only needed to be "recharged", when we took it in for our servicing they found it to be "a leak in the lines". We do not have 1000$ to fix what was supposed to be fixed before the car ever left the dealership.

Now we are faced with another problem the trim on the exterior of the vehical has faded and i looked it up online, it is a very common problem that is supposed to be replaced by for for free. I called to inquire about this and they told me, "ive never heard of that and wont return my calls" here is the info i found reguarding this problem: TSB # 04-17-07

FORD: 2004 Expedition

ISSUE:
Some 2004 Expedition XLT vehicles, (excluding Eddie Bauer models), built 2/1 to 12/31 may exhibit the front and rear exterior door trim and fender extension moldings (cladding) fading.

ACTION:
Replace all cladding on all four (4) doors and fender extensions. All cladding supplied in the Service Kit must be installed to prevent color mismatch and continued fading.

Service procedure

Clean off the area below the character line and above the cladding. Remove dirt as necessary.
Apply protective tape (minimum width 1") directly above the molding. This will prevent scratches when moving the tool along the cladding to release (pop up) the cladding retaining clips.
Note: painting will not be approved for this repair.

Using Trim Removal Tool (OTC-4489), open the door and begin to pop up the nine (9) retaining clips across the top of the cladding and the four (4) across the bottom. Once the cladding has been removed from the body, remove the protective tape.
Install the new part (retaining clips are included on the new part). Repeat the repair on the remaining doors.
Remove the two (2) screws that attach the fender extensions.
Note: retain the screws as they will be reused.

Install the new fender extensions reusing the original screws.
Return the vehicle to the customer.

PART NUMBER PART NAME
4L1Z-78465K00-AAA Medium Dark Platinum Cladding Kit
3L1Z-78465K00-AAB Medium Platinum Cladding Kit
3L1Z-78465K00-AAA Medium Titanium Cladding Kit

Thank you for reviewing this, i feel very cheated by HENRY CURTIS FORD for not keeping the agreement we had, i wouldnt have bought a car without working A/C, when the car we traded in had working A/C.

Company: Henery Curtis Ford
Country: USA
State: California
City: Petaluma
Address: 1120 Auto Center Dr

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