Budget
Refused to rent to us-even though My wife has PERFECT credit and Platnum Credit Card 1400 Leestown Road

Cars & Transport

I reserved a car from Travelocity.com for Budget, we rented for one way to the Louisville Airport. We had reservations and the total would be 31.33 one way.

When I arrived there, the girl at the counter confirmed our reservation and said we had a car waiting. She then asked for payment and I handed her my credit card / debit card. She then told me because of a random credit report that was just pulled on me (without any notice that such report was being pulled) that I was unable to reserve the car. My credit is not bad, I have a credit lock on my credit so I assume this is why I failed to meet their expectations.

My wife asked what can we do and she told her she could rent with a major card in her name. My wife handed her a Bank of America Master Card. The girl behind the counter said that my wife also was chosen for the "random" credit check and that she couldn't rent the car to us because my wife's credit didn't make the cut. My wife has nearly perfect credit. The girl was then very uncooperative when we asked her about our options - our family couldn't come back to rent the car for us, they wouldn't allow anyone to rent the car over the phone for us, and she refused to discuss the issue with her manager. She did offer to have the shuttle drop us off at the airport where another agency would rent us a vehicle for $150 - 5 times what Budget confirmed. We were able to rent a car at another agency, but spent much more than we would have if our confirmation had been honored.


Company: Budget
Country: USA
State: Kentucky
City: Lexington
Address: 1400 Leestown Road
Phone: 8592528408
  <     >  

RELATED COMPLAINTS

Budget rent a car
Avis Budget Left Dad Stranded, Bugdet accept reservation online but doing dad travel reaching the destination of car pick up Budget would not rent

Budget Rent A Car
Detroit Metro Airport Charges outrageous deposits on credit cards and tried to charge you late fees ripoff

Budget Rent A Car
Budget rent a car breaches contract, strands mom & 2 daughters

Budget Rent A Car, Avis Budget Group Inc
BUDGET RENT A CAR BREACHES CONTRACT, STRANDS MOM & 2 DAUGHTERS - Budget breaches car renatal contract

Budget Rental Car
Budget Car Rental Fraudulent credit report inquiry

Budget Car Rental
Consumer Report

Budget Rent a car Luton Airport
Outrageous charges for "scratches" - Budget Rent a Car Luton Airport

Budget Car Rental
Car Rental Scam - Budget Car Rental in

Blockbuster
Customer service stinks and they're stupid policies are even worse. Ripoff

Budget Car Rental
Budget Rent A Car One way charge ripoff NO customer service