Budget
Refused to rent to us-even though My wife has PERFECT credit and Platnum Credit Card 1400 Leestown Road

I reserved a car from Travelocity.com for Budget, we rented for one way to the Louisville Airport. We had reservations and the total would be 31.33 one way.

When I arrived there, the girl at the counter confirmed our reservation and said we had a car waiting. She then asked for payment and I handed her my credit card / debit card. She then told me because of a random credit report that was just pulled on me (without any notice that such report was being pulled) that I was unable to reserve the car. My credit is not bad, I have a credit lock on my credit so I assume this is why I failed to meet their expectations.

My wife asked what can we do and she told her she could rent with a major card in her name. My wife handed her a Bank of America Master Card. The girl behind the counter said that my wife also was chosen for the "random" credit check and that she couldn't rent the car to us because my wife's credit didn't make the cut. My wife has nearly perfect credit. The girl was then very uncooperative when we asked her about our options - our family couldn't come back to rent the car for us, they wouldn't allow anyone to rent the car over the phone for us, and she refused to discuss the issue with her manager. She did offer to have the shuttle drop us off at the airport where another agency would rent us a vehicle for $150 - 5 times what Budget confirmed. We were able to rent a car at another agency, but spent much more than we would have if our confirmation had been honored.

Company: Budget
Country: USA
State: Kentucky
City: Lexington
Address: 1400 Leestown Road
Phone: 8592528408

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