Walmart
Auto Lube

I took my 06 Ford Explorer to the Queen Creek, AZ Walmart on 11-12-08 for a simple oil change. The kid that checked in my vehicle entered all the info into his computer, and the type of oil required (a synthetic blend). He asked if I wanted the premium service, which included interior vac, tire rotation, fluid, which I did not. I told him I would go to lunch, then come back within the 1 1/2 hour stated time (there was one other car in their bays). I was told they would page me overhead in-store when it was ready.

After lunch, I returned and saw my truck still in the bay, so I entered the store and browsed for 30 min. I finally, VERY faintly heard my name being paged. This was now 1 1/2 hours after dropping off the car. I was told they didn't have my synthetic blend oil, just full sythetic, which took it to the premium oil change price. I was mad it took them 1 1/2 hours to tell me this (they did call my HOUSE phone, not cell), but agreed to the upgrade.

Upon completion, I drove out. As soon as I left the parking lot, my low-tire indicator turned on. I got home and checked the tires. They are supposed to be at 35PSI, all 4 tires were under 30,2 of them at 26! I had just filled the tires weeks before. The interior was not vacuumed, the fluids not topped off. Nothing that was checked off as "done" was done. I sent an e-mail to the store, complaining that I paid for the premium service, yet nothing was done, AND the air was let OUT of my tires!

I got a call from one of the managers who agreed to reimburse me, that he would do so next time I came in, and to ask for him. Conveniently, my next 3 times there, he wasn't there. I finally asked someone else, and they knew absolutely nothing about it. I didn't feel like going through the entire story again with someone else (nor did I have my receipt with me), so I dropped it. I never did get my money back, but I don't shop there anymore, either. Plus I tell everyone I know not to use Walmart for oil changes.

I have always wondered, since nothing else was done, if they actually changed my oil and filter, or if they actually used the more expensive oil.

Company: Walmart
Country: USA
State: Arizona
City: Queen Creek
Address: 21055 S Rittenhouse Rd
Phone: 4804571158

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