Carmax, Schaumburg, IL
Beware Selling Your Car There

The Dealer offered me $50.00 for an old 95 Lebaron convertible that I have not been operating for years. After waiting for about 30 minutes for an estimate, I was given an estimate of fifty bucks. I was happy because I did not want anyone to drive the vehicle, I wanted it scrapped or I would have given it to charity. I had to bring my wife there to sign the title at Carmax with me.

Anyway I went back there (my wife could not wait for the 30 minute appraisal the first time), and I had to wait another 35-40 minutess for "paperwork." Nobody warned me about this unreasonable length of time. They gave me some papers to sign which included a back page rider which stated that the car has never been involved in an accident (not true), along with a list of warranties I was making. I almost did not notice or read the back page side of that last page. Nobody pointed it out to me.

When I mentioned that I could not sign the provision indicating that the car had not been involved in an accident, the service person told me I could not make changes to the contract, but that it was okay to sign it because I was only warranting things "to the best of my knowledge." I was uncharacteristically annoyed by her nonchalance; I tore up the contract after she repeatedly told me I had to sign it as is. I then asked to speak to a manager. He was equally annoying. I finally figured out I could have amended the contract on some blank lines at the bottom, but nobody had pointed that out. I was mislead by the incorrect oral statements, and I did not bother to carefully read the contract at the time because of them.
Rather than apologize for the rudeness and lack of consideration, the manager reneged on the written offer to purchase the vehicle just to spite me. Then he told me that the contract could have been amended after he reneged. He enjoyed getting me anger in my opinion. I finally called Victory Auto who offered me twice the fifty over the phone, with no lengthy waiting. I despise CARMAX for it's pathetic customer service, poorly trained employees, and just plain rudeness. I'd never go back there.

Company: Carmax, Schaumburg, IL
Country: USA
State: Illinois
City: Schaumburg
Address: 25 East Golf Road

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