CarMax Arizona
CarMax: Is New To Arizona

My wife and I went to the new CarMax store in Gilbert AZ Sun April 20 with the intent of selling our 2005 model vehicle. The only appraisal inspection was when the man went to the car turned the key on to check the milage. (not in compliance with written proceedures) given to us with their estimate.

We were Bald Faced Lied to by the Appraiser, the Manager of the store Purchasing Department. The individual who would have written the check.

I asked how they arrived at the current wholesale value of our vehicle. "We DO NOT use Kelley BB, or N.A.D.A., or Edmunds values, only our CarMax system", to determine your car's value. When we were given their offer for our vehicle, guess what? The printed value offer was from a Kelley Blue Book. Printed page, the same one I HAD GOTTEN FROM THE INTERNET. Even showed pictures. What the standards were for Poor, Good and Excellent condition. Ahowever, the price value was far far less than any of the above companies quoted, without ever "appraising our vehicle".

In short; know what your vehicle is worth, condition, etc. Do your homework beforehand and STAYAWAY! Stayaway! They are professional ripoff artist

Company: CarMax Arizona
Country: USA
State: Arizona
City: Gilbert
Address: 1480 East Motorplex Loop
Phone: 4809179403

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