Pep Boys
Sell dead battery, then won't honor warranty the very next day

I recently bought a 90 model truck with its original battery and cables with the intention of resell. I went to Pep Boys to purchase a new battery on Tuesday April 7. I promptly went home and installed the battery only to discover that my truck would not start. Suspecting the battery had no juice, I had my boyfriend come over and give me a jump... Sure enough it started up, but when I turned the truck off, it was completely dead again. I was scheduled to work later that day and decided to take the battery back to Pep Boys the next day for an exchange.

When I arrived at Pep Boys I asked them to check the battery. I bought a bad battery and wanted an even exchange for a good one, not a recharge of the bad one I had bought. I've had batteries checked before and know that it doesn't take a very long time to check if they are good, and when they had my battery for more than ten minutes I began to suspect they were recharging. I asked them what was going on they said that the battery was a perfect battery, and that it should have started my truck with no problem, and it would only take about 30 minutes more of charging, which was time I didn't have.

If the battery was so perfect, why did it require 40 or more minutes of recharging? I told the manager that I wanted an exhange with a new battery since I just bought the battery yesterday and it didn't work the second I installed it. He told me that would void my 90 day warranty. He told me I must have left something on all night, even though I had just told him the truck wouldn't start the VERY second the battery was installed.

After a few minutes of arguing, I accepted the exchange and demanded the number to his corporate office or at least a regional manager or superior, which he refused to supply. He said I could get any information I needed online. He told the counter person something in Spanish and she gave me my receipt. It now says "returned without receipt" "no warranty" even though I had my receipt.

Company: Pep Boys
Country: USA
State: California
City: North Hollywood
Address: 6065 Lankershim Blvd
Phone: 8187630355

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