Air France
Don't expect customer service

I am creating this criticism to allow folks realize that the client support is Oxygen France is completely nonexistent. You're basically coping with providers that only worry about consider your purchase, not aiding you.

I buy 2 seats Ny/London for May. I have to alter someone to abandon 1 week earlier and was informed that it'd charge me $250 fee plus $300 for that reasonable boost. To date, nothing astonishing, all organization do exactly the same. And so I searched to get a inexpensive method to abandon earlier and discovered another Air Italy solution for $400 (in regards to a $200 saving for me personally). I meant on departing utilizing that fresh ticket to depart earlier, possess a no-show about the starting day of my preliminary ticket but still make use of the return day of my original solution. Everyone wins. I save myself $200, I obtain the times I'd like and Air France gathers an additional $400 (minus airport fees obviously).

After I called customer support to alert them of the no-show on my original starting day but nonetheless verify that my return day I had been informed the whole solution could be ended. Regardless of what. I insisted about the proven fact that I had been prepared to invest an additional $400 with Air France, but that didn't create any dissimilar to the owner or his supervisor.

Therefore in conclusion: Air France prefer to shed $400 and my company instead of attempt to support my requirements. Am I alone definitely stop by their insufficient company emphasis?

Company: Air France
Country: USA

  <     >